FRONTIS · HELP CENTER

Sound support.
We're here to help.

Questions about music playback, radio, recording, or audio features? Start with the guides below or contact OghamLab directly.

Email Frontis support

support@oghamlab.com

GET STARTED

Quick troubleshooting

Music won't play

Check your device volume and audio output. Make sure the music file is accessible and try another supported audio file.

Radio won't connect

Confirm you have internet access, try another station, and check whether the station's stream is currently available.

Recording isn't working

Allow microphone access in your device settings, check available storage, and try recording again.

AI or lyrics issues

Try a different audio source and restart the feature. Processing happens on your device; performance may vary by device.

COMMON QUESTIONS

Frequently asked questions

Do I need to create an account?

No. Frontis does not require an account or sign-in.

Does Frontis upload my music or recordings?

Music playback, microphone and podcast recording, AI sound processing, and real-time lyrics transcription are processed on your device, not uploaded to OghamLab for processing. Internet radio connects to external stream providers, which may receive connection information such as your IP address.

Why might an internet radio station fail to play?

Stations may be offline, restrict access, or change their stream URLs. Check your connection and try another station.

How do I allow microphone access?

Open your device Settings, find Frontis under Apps, and check microphone permissions. Exact steps vary by Android version and device.

Where can I read the Privacy Policy?

Visit the Frontis Privacy Policy for details about audio processing, network connections, and support inquiries.

Is Frontis available for iPhone?

Frontis's iOS availability has not been confirmed. Watch this website for platform announcements.

STILL NEED HELP?

Contact OghamLab

Tell us what happened, your device model and Android version, and the steps that led to the issue. Please don't send passwords, private recordings, or sensitive personal information.